- Business Communications

- Business Etiquette

- Business Leadership

- Sales

- Customer Service

Sales Series (2 day Instructor-Led Course)

Course Overview
This module lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills. The CBP Sales module covers all the major sales stages and teaches the best practices in the sales industry.

Who Should Attend
This course is designed for candidates who wish to specialize in specific business skills segments.

Prerequisites
This course requires that students meet the following prerequisites:
1. The candidate must have a commitment to the pursuit of excellence.
2. The candidate must have completed or be in the process of completing a high school or secondary school
diploma or similar educational standards.
What You Will Receive
Each student will receive a copy of the course manual for post-class reference and review.

Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C30-508

Follow-up Courses
Leadership Series
Customer Service Series
Business Etiquette and Professionalism Series
Business Communications Series Outline: Sales Series

Course Outline

Introduction to Selling

• Definition Selling

• The Definition of a Seller

• The Definition of a Buyer

• Selling

• Sales Requirements

• Sales Strategies and Tactics

• Attitude

• Ways we sell

• Person-to-Person

• Telemarketing

• Direct mail

• Email

• Internet

• Seminars & Conferences

• The Selling Process - Strategies & Tactics

• The Selling Process

• Sales Stages

• Product Knowledge

• Develop a Positive Sales Attitude

• Enjoy Selling

• Be Excited

Prospecting Success Strategies

• Prospecting

• What is prospecting?

• What is a prospect?

• A Customer Profile

• Building your customer profile

• Channel Ratings

• Lead Channels

• Decision Making Authority

• The Decision Maker

• The Decision Influencer

• Political Influence

• Financial Influence

• Technical Influence

• End-User

• Product: SecureCar

First Contact Success Strategies

• First Contact

• Establishing Buyer Trust

• Building Rapport

• Smile

• Handshake

• Let’s have some fun

• Use Names

• Let the Fun Continue

• Be Sincere and Friendly

• Using a Trust Substitute

• Common Ground

• Compliment and Affirm

• Professional Greeting

• Professional Image

• Be on Time

• Body Language and Eye Contact

• Step 1 - Greeting

• Step 2 – Introduction & Rapport

• Attention Grabbers

Qualification Success Strategies

• Qualification

• The Qualification

• Buying Criteria

• Buying Motive

• Qualification Steps

• Discovery Questions

• Discovery Questioning Styles

• Close-ended Questions

• Open-ended Questions

• Alternative Questions

• Assessment Questions

• Reward Questions

• Effective Listening Line: Sales Series

Presentation Success Strategies

• The Presentation Stage

• Delivering a Prospect-specific Presentation

• Prospect-specific Information

• Buyer Motives

• Personal Attention

• Safety

• Financial

• To Own Things

• Proof-of-Success

• Product Demonstration

• Success Stories

• Customer Testimonials

• Industry Reviews and Evaluation

• Awards

• Feedback

• Keys to a Powerful Presentation

• Energy & Passion

• Be Positive

• Assume the Sale

• Summarize

• Exercise

Successful Objection Resolution

• Strategies

• Resolving Objections

• Resolving Objections

• Create Objection Responses that reduce Conflict

• Acknowledge

• Identify with

• Resolve

• Product/Service: SecureCar

• Uncovering Hidden Objections

• Hidden Objection

• Ready to close

• Ready to close but has a fear of buying

Successful Closing Strategies

• Closing Stage

• The Fear Barrier

• Seller’s Fear

• Buyer’s Fear

• Buying Signals

• Verbal Buying Signals

• Non-verbal Buying Signals

• Strategies for closing the sale

• Direct Close

• Minor Point Close

• Alternative/Multiple Choice Close

• Action Close

• Opportunity Windows Close

• Benefits Close

• Trial Product Close

• Objection Close

• What do you do if your prospect says no

• What do you do when a sale is lost?

• Wrap-up & Follow-up Strategies

Wrap Up & Follow-up

• Referrals

• Follow-up & Repeat Sales

• Strategies that Create Repeat Sales