About This Courseware
Courseware Conventions
Courseware Objectives
Basic Windows Skills Checklist
A Quick Review of Basics
System Requirements
Obtaining Support
Starting Excel
Moving Around

Using Basic E-mail Features
What is Microsoft Outlook?
New Features of Outlook 2003
Screen Components
Using the Navigation Pane
Working with E-mail
Using the Mail Module
Composing Messages
Creating and Formatting Message Text
Using Send Options
Assigning Categories
Checking for Messages
Checking Sent Messages
Reading and Viewing Messages
Opening Messages
Changing the View Options
Printing Messages
Printing a Message
Customizing Print Options

Advanced E-mail Features
Using Additional E-mail Features
Replying to a Message
Forwarding a Message
Flagging Messages
Deleting a Message
Saving Your Messages
Saving as Text Files
Saving as HTML Files
Saving an Unfinished Message
Working with Attachments
Adding a Signature to Messages
Using a Signature

Managing E-mail
Sorting and Finding Messages
Sorting Messages
Finding Messages
Managing Messages
Viewing the Folder List
Navigating Through the Folder List
Creating Folders
Moving Messages Between Folders
Copying Messages Between Folders
Archiving Messages
Archiving Manually
AutoArchiving
Retrieving Archived Messages
Setting Up Message Options
Search Folders
Creating a Search Folder

Using the Calendar
Looking at the Calendar
Navigating within the Calendar
Viewing Consecutive and Non-Consecutive Days
Changing the Calendar View
Switching between the Day/Week/Month Views
Changing the View Options
Changing the Time Increments
Customizing the Calendar Options
Scheduling Appointments & Events
Creating an Appointment
Using the Appointment Form
Editing an Appointment
Working with Reminders
Creating a Recurring Appointment
Scheduling Events
Scheduling Multi-Day Events
Planning a Meeting
Scheduling a Meeting
Updating Meeting Attendees
Copying an Item
Moving an Item
Deleting a Meeting
Printing the Calendar
Customizing Print Options

Working with Contacts
Looking at Contacts
Creating Contacts
Creating a New Contact
Creating a Contact from the Same Company
Contact Picture
Managing Contacts
Editing a Contact

Working with Duplicate Contacts
Deleting a Contact
Organizing the Contacts
Using the Views
Customizing the Current View
Finding Contacts
Find Contacts using the Find a Contact Field

Printing Contacts
Customizing Print Options
Working with Activities
Tracking Activities
Recording an Activity Manually
Linking an Activity to a Contact

Using Tasks and Notes
Looking at Tasks
Working with Tasks
Creating One-Time Tasks
Creating Recurring Tasks
Assigning Tasks
Accepting/Declining Tasks
Organizing and Viewing Tasks
Using the Navigation Pane
Managing Tasks
Finding Tasks
Changing Tasks
Completing Tasks
Deleting Tasks
Sending Status Reports
Printing Tasks
Customizing Print Options
Looking at Notes
Creating Notes
Editing Notes
Assigning Items to Notes
Deleting Notes
Organizing and Viewing Notes
Using the Toolbar
Using the Current View Command
Customizing Notes
Printing Notes
Customizing Print Options

Advanced Features
Using Outlook Today
Customizing Outlook Today
Using the Other Toolbars
Displaying the Toolbars
Using the Advanced Toolbar
Using the Web Toolbar
Creating Forms
Overview of Outlook Concepts
Outlook Forms
Removing a Form
Lesser-known E-mail Features
Using Hyperlinks
Virtual Business Cards
Using Symbols
Using Rules
The Junk E-mail Filter
Using the Junk E-mail Filter
Setting Junk E-mail Filter Options
Deleting Rules

Working with Addresses
Basic Address Book Use
Overview
Using the Address Book
Using AutoComplete
Deleting AutoComplete Addresses
Disabling AutoComplete
Different Address Sources
Using Several Address Lists
Adding a List to the Address Book
Address Book Options
Removing an Address List
Backing up your Contacts
Using the Backup File
The Address Book and Mail Merging
Distribution Lists
Merge Mail

Customizing Outlook
Customizing Outlook
Displaying Other Toolbars
Customizing a Toolbar
Customizing Menus
Resetting Toolbars & Menus
Customizing the Taskbar
Setting Up Instant Messaging
Setting Up E-mail Accounts
Setting up a POP account
Setting up a Web Mail Account
Removing an Account
Updating Outlook
Understanding How a Virus Can Happen

Appendices
Projects and Case Studies
Productivity Tools
Glossary of Terms
Answers to Review Questions
Index
Microsoft Office Specialist Skills Courseware Mapping